FAQ

We will create a custom itinerary plan for you via an online call with an operator who is knowledgeable about the local area.
We will ask you about your preferences, such as your budget, transportation, accommodation, ski resort characteristics, whether ski/snowboard equipment rentals are available, and other activities you may be interested in. We will also provide information on local restaurants, hot springs, festivals, and other local information.

We will provide information on each ski resort around Asahikawa, Hokkaido, including slope conditions, lift operation status, etc. We will also provide information on lift ticket types, whether or not there are ski/snowboard schools, and equipment rental information.

We will guide you with information on local restaurants, hot springs, festivals, and other seasonal information unique to the area. We will also provide information on restaurants that cater to individuals with allergies, as well as those who are vegan or vegetarian.

After downloading the app, simply register as a new member to enter the chat room with our concierge. You can type in whatever you’d like to ask. Your chat screen is only visible to our concierge team, so you can feel secure sharing personal information.

Downloading and using the app are completely free of charge.

Our concierge service hours are based on local business hours in Asahikawa.